RETURNS - For more information, please see the full Returns & Exchanges section here.
SHIPPING - For more information, please see the full Delivery section here.
Q: DO YOU HAVE A PHYSICAL RETAIL STORE?
A: No, BOUJEE OFFICIAL is an online store only.
Q: DO YOU RESTOCK YOUR ITEMS?
A: Yes! If you want to be notified when/if we get a specific item restocked, head to the product online and it will say, "Notify Me When Available" when you click on the out of stock size. It will then ask you to enter your email so we can let you know! If you no longer see this item on our website, we still hope to restock it for you! Stay up to date on restocks by joining our BOUJEE OFFICIAL email list and following us on Facebook and Instagram.
Q: DO YOU PRICE ADJUST ONLINE PURCHASES?
A: Unfortunately, we do not currently allow for price adjustments.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
A: You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
Q: CAN I CANCEL MY ORDER?
A: Yes! We can cancel your whole order, or just specific items. If you have not yet received an email stating that your order has shipped, please email firstname.lastname@example.org immediately using the Subject: "URGENT: CANCEL ORDER" and include your order number.
Q: I PLACED AN ORDER BUT DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL
A: Please check your spam/junk folder for the confirmation emai. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at email@example.com and tell us the email address where you would like the order confirmation sent and we will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.
Q: I HAVE RECEIVED THE WRONG ITEM
A: We are sorry to hear this! Please send over images of the incorrect item, the packaging this was delivered in and the invoice included inside your parcel to firstname.lastname@example.org. Once we've received your email we will resolve this for you immediately!